Confluent Cloud Support

Kafka Expertise at Your Fingertips

Basic Support

Basic Support is included for all Confluent Cloud customers. Access a wide range of community supported options.

Support Portal

Experts available 24x7 for Confluent Cloud Enterprise subscribers & Confluent Cloud users who have completed registration for a paid support plan.

Confluent Cloud Support Plans


Scope
Expert Kafka Technical Support
Case Severity/Response Times
Proactive Guidance
Pricing

Developer

Purchase Support
Scope
Recommended for experimenting & non-prod
Expert Kafka Technical Support
  • 24 x 7 Coverage
  • サポート対応回数無制限
  • Unlimited support cases
Case Severity/Response Times
  • Critical Business Impact (P1) within 8 business hours
  • Moderate Business Impact (P2) within 8 business hours
  • Minimal Business Impact (P3) within 8 business hours
  • General Guidance (P4) within 2 business days
Proactive Guidance
Pricing
Confluent Cloud: Greater of $29 per month or 5% of monthly usage

Business

Purchase Support
Scope
Recommended for production applications
Expert Kafka Technical Support
  • 24 x 7 Coverage
  • サポート対応回数無制限
  • Unlimited support cases
Case Severity/Response Times
  • Critical Business Impact (P1) within 60 minutes
  • Moderate Business Impact (P2) within 4 hours
  • Minimal Business Impact (P3) within 8 business hours
  • General Guidance (P4) within 2 business days
Proactive Guidance
Pricing
Confluent Cloud Enterprise: Included
For Confluent Cloud: Greater of $1000 per month or 10% of first $50,000 of usage +
8% of next $50,000 of usage +
6% of next $900,000 of usage +
3% of usage over $1M per month

プレミア

お問い合わせ
Scope
Recommended for mission critical applications
Expert Kafka Technical Support
  • 24 x 7 Coverage
  • サポート対応回数無制限
  • Unlimited support cases
Case Severity/Response Times
  • Critical Business Impact (P1) within 30 minutes
  • Moderate Business Impact (P2) within 2 hours
  • Minimal Business Impact (P3) within 8 business hours
  • General Guidance (P4) within 2 business days
Proactive Guidance
  • Assigned Technical Account Manager (TAM)
  • Quarterly technical wellness review & quarterly business review

Community Support

As a Confluent Cloud customer, you have a variety of community supported options to help you Stream On

お問い合わせ

Do you have a sign-on, account management, or other non-technical issue? Contact us and we will respond within one business day.

Documentation

Our user documentation provides answers to many of the most common questions. Try searching docs for your specific issue.

Community Forum

Gain access to our forum for community-based support when you sign up for Confluent Cloud Professional.

Cloud Status

Check the status of the Confluent Cloud service for more information on service status and outages.

Upgrade to 24 x 7 support

Compare Plans

We use cookies to understand how you use our site and to improve your experience. Click here to learn more or change your cookie settings. By continuing to browse, you agree to our use of cookies.