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Confluent’s Commitment to Our Customers, Employees, and Community Amid COVID-19 (Coronavirus)

As the impact of COVID-19 (coronavirus) continues to spread, our top priority is the health and well-being of our customers, employees, and community. We are acutely aware that these are challenging times for many. Ensuring the Apache Kafka® and Confluent powered services in your organizations are operational is as important to us as it is to you. Know that everyone at Confluent and your account teams remain available to assist in aligning resources you may need to ensure we deliver the fantastic customer experiences you have come to expect from Confluent. As such, we have chosen to enact applicable parts of our business continuity plan, which is tested annually for our SOC 2 and ISO 27001 audits.

Here are some of the changes we’ve implemented:

  • Confluent has elected to close all of our global offices. We have asked employees to work from home to help them stay safe and to reduce the community spread of coronavirus. We operate distributed 24×7 support, engineering, and operations teams with all systems capable of functioning with remote employees. Our corporate culture has always supported the remote nature of our business, and we expect to continue providing the level of service you have come to expect from Confluent.
  • We have restricted travel and wherever possible will opt for remote communication until further notice. This applies to meetings, presentations, office visits, Professional Services engagements, and Confluent Training deliveries.
  • We have canceled Kafka Summit London (27–28 April 2020). While this decision was incredibly difficult, we believe it is in the best interest of the event attendees, sponsors, Kafka community, and the general public. Anyone who has already paid for a conference pass will automatically be refunded in the following weeks. If you have further questions, please contact us at organizers@kafka-summit.org.
  • We have moved all Confluent-managed Apache Kafka meetups to be online only. If you are a speaker, please continue to support the community by giving your talk online! We’ll provide the Zoom link. If you’re a member of a local Meetup, we’ll continue offering great content for you in this online format until we’re able to return to our regular in-person program.

These decisions were driven by core company values—Earn our Customer’s Love and One Team—that form the nucleus of Confluent’s culture. We will continue to monitor the situation and adjust our response in line with these values as information becomes available.

If you have additional questions, please do not hesitate to contact us at info@confluent.io.

As Confluent’s first chief customer officer, Roger Scott strives to unite the Customer Success, Systems Engineering Services, Training, and Support Teams to share feedback, collaborate, and be the single voice of our customers.

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